Frequently Asked Questions
Everything you need to know about your Beanwise experience.
How do you ensure the freshness of your coffee beans?
We roast our beans in small batches and pack them in vacuum-sealed bags with one-way valves to ensure they reach your doorstep at the peak of flavor.
What is your shipping policy for perishable items?
Orders are processed within 24 hours. We offer expedited shipping options to ensure that all fresh products arrive within 2-3 business days to maintain quality.
Can I return a product if I am not satisfied?
Due to the perishable nature of our products, we cannot accept returns on food items. However, if your order is damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer wholesale pricing for cafes and restaurants?
Yes, we have a dedicated wholesale program. Please fill out our 'Partner with Us' form on the contact page to receive our bulk pricing catalog.
Are your coffee beans ethically sourced?
Absolutely. We work directly with farmers to ensure Fair Trade practices and sustainable farming methods are used for every bean we sell.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.